Privacy Policy

Straightforward answers about what we collect and why.

Effective date: July 12, 2026  ·  Last updated: August 6, 2026

This Privacy Policy explains how Big Happy Games ("Big Happy Games," "we," "us," or "our") handles information when you use this website and any app we publish (together, the "Services"). It applies to every one of our apps — current and older — so it covers whichever one brought you here. On the App Store our apps are listed under the developer name Frail Productions, which is the same studio.

Our apps differ from one another, and this policy describes the full range of what any of them may do. To see what a particular app actually collects, check the App Privacy section on its App Store product page — Apple requires that to be specific and current for each app, and it is the most precise answer for the app in front of you.

1. Information we collect

Information you give us

  • Support messages. If you contact us, we receive your email address, your message, and any details you choose to share (such as your device model or a description of a problem).
  • Information you enter in an app. Some apps may ask you for information — for example a display name, an email address, or details needed to create an account, restore purchases, or sync your progress between devices. Where an app asks, it will be clear what it is for at the point you're asked, and you can decline (though a feature that depends on it may then be unavailable).

Information collected automatically

  • App data. Your progress — scores, records, statistics, anything you've unlocked, and your settings — is saved so you can pick up where you left off. This is normally stored on your device; some apps may also store it on our providers' servers so it survives a lost or replaced device.
  • Analytics & diagnostics. We use Google Firebase to collect usage analytics and crash/performance reports (for example, app version, device type, OS version, general region, and which features are used) so we can fix bugs and improve our apps. This data is reported to us in aggregate and is keyed to an app-generated identifier rather than to your name.
  • Advertising data. We use Google AdMob to serve ads. AdMob and its partners may use device and ad-request information to select, deliver, and measure those ads, subject to the permissions and settings described in section 3.
  • Device & permission-based data. An app may request access to a device feature — notifications, the camera, photos, or location, for instance — where a feature needs it. iOS asks you first, every time, and you can grant or refuse each one and change your mind later in Settings. We only receive what you allow.

Older apps

A few of our apps were published years ago and are no longer updated. They were built with the advertising and analytics tools that were standard at the time, which means they may display ads in formats our newer apps don't use, may include a third-party analytics service, and predate the ad and tracking controls described in section 3. If you'd like to know what a specific older app includes, email us and we'll tell you what we know.

2. How we use information

  • To provide, maintain, and improve the Services.
  • To save your progress and settings, and to restore them where an app offers that.
  • To diagnose crashes and problems and keep the Services secure.
  • To select, deliver, and measure advertising, and to grant any rewards you earn.
  • To operate any account, purchase, or notification feature an app provides.
  • To respond to your support requests.

3. Advertising & tracking

Our apps are free, and advertising is how they're paid for. Ads are served by Google AdMob and may appear in different formats depending on the app — including rewarded videos you choose to watch in exchange for something in the app, and ads shown as part of normal play.

Tracking is yours to control. On iOS, an app must ask your permission before tracking you across other companies' apps and websites, and it can only use Apple's advertising identifier (IDFA) if you agree. If an app never asks, or you decline, it does not receive that identifier. Ads may also be measured with Apple's SKAdNetwork, which reports installs and conversions to us in aggregate rather than individually. You can review and change tracking permissions for every app at any time in Settings › Privacy & Security › Tracking, and limit ad personalization in your Google account settings.

Older apps, as noted above, were built before these controls existed and may behave differently. You can learn more about Google's advertising practices at policies.google.com/technologies/ads.

4. Purchases

Some of our apps offer in-app purchases or paid downloads. Any payment is handled entirely by Apple through your App Store account — we never see or receive your payment card, billing address, or Apple ID. We may receive confirmation that a purchase was made, so we can deliver what you bought and restore it later.

5. How we share information

We share information only in these limited situations:

  • Service providers. Trusted companies that help us run the Services — principally Google (Firebase analytics/crash reporting and AdMob advertising), and in our older apps the advertising and analytics providers standard at the time they were built — acting under their own privacy terms.
  • Legal reasons. When required by law, or to protect the rights, safety, and property of our users, the public, or Big Happy Games.
  • Business transfers. If Big Happy Games is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information for money. Some privacy laws define "selling" or "sharing" broadly enough to cover the information advertising partners receive in order to show you relevant ads; section 7 explains how to limit that.

6. Data retention

We keep information only as long as it is useful for the purposes described above, or as long as the law requires. Data stored on your device is removed when you delete the app. Where an app stores data with us or a provider, we keep it while the app is in use and delete it on request. Analytics and crash data are retained by our providers for a limited period per their policies. Support emails are retained for a reasonable period so we can help with follow-up questions.

7. Your rights & choices

  • Ad & tracking choices. Adjust tracking permissions for any app at any time in Settings › Privacy & Security › Tracking. You can also reset or limit your device's advertising identifier there, and limit ad personalization in your Google account settings.
  • Device permissions. Notifications, camera, photos, and location access can each be granted or withdrawn at any time in Settings.
  • Access & deletion. Depending on where you live (for example, under the GDPR or CCPA), you may have the right to access, correct, or delete your personal information, and to opt out of its sale or sharing. Deleting an app removes the data held on your device; for anything else, email us and we'll handle it.
  • Contact us. Email privacy@bighappygames.com and we'll respond as required by applicable law.

8. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Children's privacy

Our apps are made to be enjoyed by a wide audience. Each app's age rating and category are shown on its App Store product page.

We do not knowingly collect personal information from a child under 13 (or the equivalent age where you live) without verifiable parental consent, as required by the Children's Online Privacy Protection Act (COPPA) and comparable laws.

If you are a parent or guardian and believe a child has provided us with personal information, email privacy@bighappygames.com and we will delete it promptly.

10. International users

We may process and store information in countries other than your own. Where required, we take steps to ensure your information receives an adequate level of protection.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above, and for significant changes we'll provide a more prominent notice.

12. Contact us